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Back to Tools and support

Customer Support

At NBF, you are our number one priority. In addition to our 24-hour customer support centre that you can call on 8008NBF(623), here are several useful online resources from online banking support to FAQs, downloadable forms and privacy and security information that will make your banking experience as simple and enjoyable as possible.

We’ve rounded up some of our most commonly asked customer questions into a convenient FAQ listing. Find the answers to your questions here

NBF Direct
NBF Direct is a state-of-the-art secure online banking service that gives you the freedom to carry out daily transactions and access other banking services whenever you like, wherever you need
NBF Direct App

Bank securely on the go, anytime, anywhere with the free NBF Direct Islamic Mobile Banking App

Download Centre Download Centre

From opening an Islamic account to applying for a credit card or getting information on our Fatwa agreements, you’ll find all the documents you need 

Privacy & Security
NBF is committed to safeguarding the privacy of your information. Find out more about our stringent privacy and security policies here